Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information.
Information We Collect
At olavinarion, we collect information that helps us provide better budget optimization services to our Australian clients. We're transparent about what we gather and why we need it.
Personal Information You Provide
- Contact details including name, email address, phone number, and mailing address
- Financial information such as income details, expense categories, and budget preferences
- Account credentials and security information for your olavinarion profile
- Communication preferences and feedback you share with our team
- Professional information when relevant to budget planning services
Information Collected Automatically
When you visit our website or use our services, we automatically collect certain technical information to improve your experience and protect our systems.
- Device information including IP address, browser type, and operating system
- Usage patterns such as pages visited, time spent, and feature interactions
- Location data based on IP address for service customisation
- Performance data to monitor and improve our platform functionality
Australian Privacy Act Compliance: We collect personal information in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles. We only collect information that's necessary for our budget optimization services or required by law.
How We Use Your Information
Your information helps us deliver personalized budget optimization services and maintain secure, efficient operations. Here's specifically how we use what you share with us.
Service Delivery
- Creating and managing your personal budget optimization plans
- Providing customized financial recommendations based on your goals
- Processing transactions and maintaining accurate account records
- Communicating about your account, services, and important updates
- Offering customer support and responding to your inquiries
Business Operations
We also use your information to maintain and improve our services while complying with Australian financial regulations.
- Fraud prevention and security monitoring to protect your accounts
- Compliance with Australian financial services regulations and reporting requirements
- Service improvement through usage analysis and feedback evaluation
- Marketing communications about relevant services, with your consent
We never use your personal financial information for purposes beyond providing our budget optimization services unless we have your explicit consent or are required by Australian law.
Information Sharing and Third Parties
We're selective about sharing your information. olavinarion only shares personal data when it's necessary for our services, required by law, or when you've given us clear permission.
Service Providers
We work with trusted third-party providers to deliver our budget optimization services effectively.
- Cloud hosting providers for secure data storage and platform operation
- Payment processors for handling transactions and account management
- Analytics services to understand usage patterns and improve our platform
- Customer support tools to provide efficient assistance
- Marketing platforms for communication delivery, with your consent
Legal Requirements
Sometimes we're required to share information to comply with Australian laws and regulations.
- Australian Taxation Office reporting requirements when applicable
- AUSTRAC obligations for financial transaction monitoring
- Court orders, subpoenas, or other legal processes
- Law enforcement requests when legally required
Your Control: We never sell your personal information to third parties. When we share data with service providers, we require them to protect your information with the same standards we maintain.
Security Measures and Data Protection
Protecting your financial information is our top priority. We use multiple layers of security to keep your data safe from unauthorized access, loss, or misuse.
Technical Security
- 256-bit SSL encryption for all data transmission between your device and our servers
- Advanced encryption for data storage using AES-256 standards
- Multi-factor authentication options for account access
- Regular security audits and penetration testing by certified professionals
- Automated monitoring systems for suspicious activity detection
Physical and Administrative Security
Beyond technical measures, we maintain strict physical and procedural safeguards.
- Secure data centers with 24/7 monitoring and restricted physical access
- Employee background checks and regular security training programs
- Strict access controls limiting who can view your personal information
- Regular backup procedures with secure, encrypted storage
- Incident response procedures for immediate threat containment
While we implement comprehensive security measures, no system is completely immune to threats. We continuously update our security practices and will notify you immediately if any breach affects your personal information.
Your Privacy Rights
Under Australian privacy law, you have significant rights regarding your personal information. We make it straightforward for you to exercise these rights and maintain control over your data.
Access and Correction Rights
- Request access to all personal information we hold about you
- Correct any inaccurate or outdated information in your profile
- Update your contact preferences and communication settings
- Download a copy of your personal data in a portable format
Control and Deletion Rights
You can control how we use your information and request deletion when appropriate.
- Withdraw consent for marketing communications at any time
- Request deletion of your personal information, subject to legal requirements
- Restrict processing of your data for specific purposes
- Object to automated decision-making affecting your account
How to Exercise Your Rights
To exercise any of these rights, contact us at support@olavinarion.com or call +61 3 9525 3463. We'll respond to your request within 30 days as required by Australian privacy law.
If you're not satisfied with our response to a privacy request, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Data Retention and Deletion
We keep your information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. Different types of information have different retention periods.
Retention Periods
- Active Account Data: Retained while your account is active and for 2 years after closure
- Financial Records: Kept for 7 years as required by Australian tax law
- Communication Records: Stored for 3 years for customer service purposes
- Marketing Data: Deleted immediately upon unsubscription request
- Website Analytics: Aggregated data retained for 2 years, personal identifiers removed after 6 months
Secure Deletion Process
When retention periods expire or you request deletion, we use secure methods to ensure data cannot be recovered.
- Multi-pass overwriting of digital storage media
- Cryptographic erasure for encrypted data
- Physical destruction of hardware when decommissioned
- Verification procedures to confirm complete deletion
Some information may be retained longer if required by Australian law, ongoing legal proceedings, or legitimate business needs like fraud prevention.
International Data Transfers
While olavinarion operates primarily in Australia, some of our service providers and technology partners are located overseas. We ensure your data receives adequate protection regardless of location.
Transfer Destinations
Your personal information may be transferred to and processed in the following regions:
- United States for cloud hosting and analytics services
- European Union for customer support platforms
- Singapore for regional data processing and backup storage
Protection Measures
When we transfer data internationally, we implement strong safeguards to maintain privacy protection.
- Contractual agreements requiring equivalent privacy protection standards
- Data processing agreements compliant with Australian Privacy Principles
- Regular audits of international partners' security practices
- Encryption requirements for all data in transit and at rest
We only work with international partners who demonstrate strong privacy commitments and provide adequate protection for Australian personal information.
Privacy Policy Updates
We may update this privacy policy to reflect changes in our services, legal requirements, or privacy practices. We'll always notify you about significant changes and give you time to review updates.
Notification Process
- Email notifications for material changes affecting your rights
- Website banner announcements for policy updates
- In-app notifications for users of our budget optimization tools
- 30-day notice period before significant changes take effect
Your Options
When we update our privacy policy, you have several options for managing your continued use of our services.
- Continue using our services under the updated terms
- Contact us to discuss specific concerns about changes
- Request account closure if you disagree with material changes
- Download your data before any changes take effect
Privacy Questions or Concerns?
Our privacy team is here to help with any questions about how we handle your personal information.
Email: support@olavinarion.com
Phone: +61 3 9525 3463
Mail: Privacy Officer, olavinarion
512 Hunter St, Newcastle NSW 2300, Australia
We aim to respond to all privacy inquiries within 5 business days.